How to completely remove TotalAV and all its leftover files/folders on macOS?

remove TotalAV

Products:
TotalAV Ultimate Antivirus 2018/2019 for macOS
TotalAV Pro Antivirus 2018/2019 for macOS
TotalAV Essential Antivirus 2018/2019 for macOS

Operating systems:
Apple macOS 10.14.x (Mojave)
Apple macOS 10.13.x (High Sierra)
Apple macOS 10.12.x (Sierra)
Apple Mac OS X 10.11.x (El Capitan)
Apple Mac OS X 10.10.x (Yosemite)

Problem:
According to uninstall instruction from TotalAV official website, “To uninstall TotalAV in MacOS, you need only drag the app ‘Trash’,” it said. But, after our verification, dragging TotalAV to ‘Trash’ does not entirely remove TotalAV and its traces of installation.

Cause:
The TotalAV do not provide any uninstall tools.

Leftover files/folders:

com.jdi.ss.SSHelper.plist in /Library/LaunchDaemons
com.jdi.ss.SSHelper in /Library/PrivilegedHelperTools
com.totalav.passwordvaultassistant.json in ~/Library/Application Support/Google/Chrome/NativeMessagingHosts
com.totalav.passwordvaultassistant.json in ~/Library/Application Support/Mozilla/NativeMessagingHosts
TotalAV in ~/Library/Application Support
com.jdi.ss.TotalAV in ~/Library/Caches
com.ss.settings.TotalAV in ~/Library/Preferences

We provide below two types of removal solution.

Manual Uninstall Steps: because of involving some commands, we do not recommend using this way for layman.

Step 1. Open up Finder, and click on Applications.

Step 2. Locate TotalAV, and drag it to the Trash.

Step 3. Open the Utilies folder in the Applications folder.

Step 4. Open the Termial application.

Step 5. Using ‘rm’ command delete the following files/folders.

  • com.jdi.ss.SSHelper.plist in /Library/LaunchDaemons
  • com.jdi.ss.SSHelper in /Library/PrivilegedHelperTools
  • com.totalav.passwordvaultassistant.json in ~/Library/Application Support/Google/Chrome/NativeMessagingHosts
  • com.totalav.passwordvaultassistant.json in ~/Library/Application Support/Mozilla/NativeMessagingHosts
  • TotalAV in ~/Library/Application Support
  • com.jdi.ss.TotalAV in ~/Library/Caches
  • com.ss.settings.TotalAV in ~/Library/Preferences

Step 6. Restart your macOS.

Automated Uninstall Steps: the way is highly recommended.

Step 1. Download the Mac X Uninstaller from here https://macxuninstaller.com/download and install it.

Step 2. Launch the Mac X Uninstaller and click the TotalAV icon in the list view on the home screen of Mac X Uninstaller.

Step 3. Click on ‘Run Analysis’ and wait for completion.

Step 4. Click on ‘Complete Uninstall’. The Mac X Uninstaller will automatically remove TotalAV and all its leftover files/folders.

Step 5. reboot your macOS.

Video: How to completely remove TotalAV and all its leftover files/folders?

Comments

Name
(required)
Email
(required and will not be published)
Subject
Text